Please help me connect to my server via the app - thank you!

Support
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1. What is the problem? Be very detailed.
I can't connect to the server I created on my tablet/phone. It works well on the computer but when I try to connect to it on the app, I get this error message (see attachments)

2. What app or server are you using and on what device and operating system? Include version numbers.
The working site is: http://perunama.berkeleyair.com/Aggregate.html#submissions/filter///

3. What you have you tried to fix the problem?
— Tablet restart
— Android update, restart
— Time/date reset
— Wifi/cellular reset
— My login vs. team login
— Tablet vs phone
— https:// nomenclature
— Added “/Aggregate”, “/ODKAggregate”

4. What steps can we take to reproduce the problem?
Try to connect to the server with the app

**5. Anything else we should know or have? If you have a test form or screenshots or logs, attach below.

image
image471×588 442 KB

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IMG_4743
IMG_47433024×4032 3.07 MB

Here is another photo of the error message - thanks again!

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and here is my subdomain IP information:

Screen Shot 2020-01-09 at 10.55.16 AM
Screen Shot 2020-01-09 at 10.55.16 AM755×439 41.2 KB

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Hi @Samantha_dlp,

Welcome to the forum.

What info are you typing in the URL in server settings? You just need this: http://perunama.berkeleyair.com/

You can try that even without passing the username and password, you should see your form.

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@dicksonsamwel
is right you probably use https:// in General Settings -> Server -> URL but it should be http://...

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Oh my gosh! Such an easy fixed and it worked - thank you so much! xo :blush:

1 Like
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Great catch, thank you so much, it worked!!! :slight_smile:

8

Hi,

You were so helpful before, can you please check out my new post and see if you know what to do there?

Thank you!